Organization

What we do

Bain has a comprehensive tool kit to help companies address decision difficulties and other organizational barriers to performance. We have completed more than 2,000 organizational assignments in the last five years, spanning every major industry and geographic region. Our areas of expertise include:

  • Decision and organization diagnostic. Our diagnostic tool helps pinpoint decision difficulties and identify root causes. Benchmarking your organization against Bain's database of more than 1,000 companies can show you exactly how you measure up and help you identify specific issues to address to set your organization up for success.
  • Organizational design and restructuring. The starting point for a successful "reorg" is the decisions that create value, not the boxes and lines of the org chart. Our approach helps companies structure their operations around the key sources of value in the business, remove unnecessary complexity and set up an effective operating model that allows the company to realize its strategic objectives.
  • Organization Simplification. Organizational complexity is the new normal, driven by growth, globalization and disruptive technologies; properly addressing it requires time and focus. Our holistic approach helps companies identify and simultaneously address the fundamental drivers of complexity to ensure that its symptoms don't creep back.
  • Decision effectiveness. Bain's five-step program, described in our book Decide & Deliver, helps you identify key decisions, X-ray each one to determine problem areas and reset those decisions for maximum effectiveness. It helps you strengthen weak elements of the organization and embed good decision making and execution in your everyday operations.
  • Role of the center. Examining the role of the center helps CEOs of companies with ineffectual structures determine the best organizational model for their firm. Centers must be "fit for purpose," with roles aligned to the company's business profile, strategy and leadership style. That means there is no pat formula. Our focus is on value added: Effectiveness is 90 percent of the game—making sure the right decisions get made by the right people at the right time. Efficiency is critical but secondary.
  • Talent management and leadership supply. No company can turn in a great performance without great people. High performers learn to assess their talent pipeline, deploy their most promising people more effectively in critical decision areas and reduce their demand for scarce skills.
  • Measures and incentives. Bain helps companies create dynamic performance measurement with a focus on what really matters to the business. We build dashboards that serve as barometers of ongoing business performance, and help companies devise tailored compensation systems that will reward actions and behaviors that advance the organization's goals and drive decision effectiveness.
  • High-performance culture. Company culture is at the heart of competitive advantage, because it determines how things are done and how people behave. It is the hardest thing for competitors to copy. High performers create an environment with a unique personality and a passion for performance—so that people make the right decisions and do the right thing wherever they are in the business.
  • Change management. Change is tough and always has been. Organizational change is a particularly emotional process—often a source of tension and insecurity. "Will I still have a job?" "What will it be?" We help companies account for these sensitivities with clear communications and solid engagement plans to motivate people. Our approach draws from experiential learning about what actions make change stick. We help deliver "quick wins" by anchoring change in customer and marketplace needs and by tackling changes in parallel, and enduring success by building organization alignment and avoiding ambiguity around critical roles and decision processes. Learn more about Bain’s Results Delivery practice.

Additional areas of expertise:

  • Leadership behaviors and alignment. Leadership behaviors are one of the critical "soft" elements that research shows are most important in determining an organization's decision effectiveness and thus its performance. Sometimes, however, a company's leadership behaviors and decision style will have to change—adapting to a different strategy or the arrival of new leaders, for example. The key to changing behaviors is reaching agreement on the desired decision style, and then defining and demonstrating the required behaviors.
  • Management process redesign. Well-executed critical management processes are essential to a company's performance. Bain's practical, structured approach to management processes oils the decision-making machinery to drive faster, better decisions, more productive meetings and efficient execution. We work with clients to develop tailored management practices and build the skills and behaviors that lead to enduring results.
  • Operating models
  • Organizational complexity
  • Shared services
  • People engagement
Our perspective

An effective organization can give companies the edge that sets them apart from the competition. The payoff can be significant: Our research has shown that high performers report total shareholder returns nearly six percentage points higher and their employees are far more likely to recommend the company as a place to work—a powerful indicator of engagement. The secret: decisions. The best performers make better decisions, make them more quickly and execute them more effectively. And they don't spend too much or too little effort in the process.

Bain has a comprehensive tool kit and team of global experts to help companies break down organizational barriers and address decision inefficiencies to get to high performance. Working jointly with our clients, we start with a focus on which decisions matter most to overall performance. Small, everyday decisions can matter as much as big strategic ones. We then build integrated organizational systems that are explicitly geared to support these key decisions. We go beyond the "hard" issues of structure, roles and processes to addresses the "soft" elements such as people, behaviors and culture.

Our ultimate objective is to embed new capabilities and repeatable processes so that people at all levels can decide and deliver, again and again.

Team

We work as an integrated part of your team, from frontline to C-suite, to deliver true results and make the changes stick. We have a core group of senior organization focused experts that we deploy across the globe. Bain has completed more than 2,000 organizational projects in the last five years, spanning every major industry.

Our team